Homelink Lettings Complaints Procedure
Homelink lettings Ltd aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following…
If you believe you have a grievance, please write in the first instance to Amalia Protheroe at the address below:
Tramshed Tech
Homelink Lettings Ltd
Griffin House
High Street
Newport
NP20 1FX
The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures.
A formal written outcome of the complaint will be sent to you within 15 working days.
If we require longer than this timescale, we will advise you in writing and confirm our revised response date.
If you remain dissatisfied with the result of the investigation, please contact Amalia Protheroe at our offices, who will review the complaint.
Following the conclusion of our in-house review, we will write to you with a final written. statement.
Once the internal procedure has been completed and if you are dissatisfied with the conclusion of the in-house review of the complaint, you can then refer the matter to:
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306
www.tpos.co.uk
