Homelink Lettings Complaints Procedure

Homelink lettings Ltd aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following…

If you believe you have a grievance, please write in the first instance to Amalia Protheroe at the address below:

Tramshed Tech

Homelink Lettings Ltd

Griffin House

High Street


NP20 1FX

The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures.

A formal written outcome of the complaint will be sent to you within 15 working days.

If we require longer than this timescale, we will advise you in writing and confirm our revised response date.

If you remain dissatisfied with the result of the investigation, please contact Amalia Protheroe at our offices, who will review the complaint.

Following the conclusion of our in-house review, we will write to you with a final written. statement.

Once the internal procedure has been completed and if you are dissatisfied with the conclusion of the in-house review of the complaint, you can then refer the matter to:

The Property Ombudsman

Milford House

43-55 Milford Street


Wiltshire SP1 2BP

Tel: 01722 333 306

The Property Ombudsman scheme

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